terms of service
Furniture
Cancellation of Orders within 48 hours of placement will not be subject to any cancellation fees. Any order canceled after 48 hours, may be subject to a 30% restocking fee and shipping fees if the order has already shipped. To cancel the order, please call us at (954) 566 1230. Custom orders may not be cancelled after 48 hours as these items are put into production to your specifications.
In the case of an order cancellation, and the merchandise has already shipped, all freight charges including the return of the merchandise are paid for by the customer.
Returns or Exchanges can be made within 72 hours of receiving the product. All returned products must be in ‘As Sold’ condition (not used and not installed, in the original box with all original packaging and material included). Prior to returning the products, customers need to email or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted. All associated shipping charges when returning or exchanging the product are paid by the customer. A 30% restocking fee will be applied to all returned furniture. Custom orders may not be returned.
Before signing delivery receipt, please inspect all boxes for signs of any visible freight damage and open any damaged boxes and inspect the merchandise to make sure that there is no damage to the merchandise. Do not sign delivery invoice unless you inspect all furniture and it is in good, undamaged condition, convertohome.com will not be responsible for damaged freight delivered if the freight carrier’s receipt is signed as ‘Received in good condition and any damage is not documented with the carrier at the time of delivery. All claims for damaged merchandise must be reported within 24 hours of receipt of goods. All delivery dates are approximate and can change due to the production time frame, overseas loading plans, bad weather, and freight shipment logistics.
Product Finishes, color, texture, and graining variations can occur in the appearance of natural wood products; these are not normally considered imperfections. Color representations on computer terminals and screens can be different based on settings and various display technologies. By purchasing online you agree that you cannot dispute the finish color or texture after taking delivery of a product.
Although these cases are rare, there may be information on convertohome.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
In the unlikely event that you need to return an item due to a manufacturer’s defect or an incorrect order was sent, please notify us at 954 566 1230 or email us at designcenter@convertohome.com. You will be sent via email a Return Authorization label to send back the item. Subject to inspection and manufacturer’s approval of the returned item, your order will be either shipped back to you as quickly as possible or a refund will be issued on the seller’s approval.
Price and product information
Sometimes there can be an error due to website errors or database errors, buying prices are not guaranteed, and we may contact you to inform you about such problems. By accepting these terms and conditions, you agree that you won’t file any claim or request us to grant the price that was displayed during checkout in case of the above problems.
The images shown on our website, although close in color, may vary slightly from the actual fabric.
Daybed covers are also considered custom as they are cut and sewn to order and will take approximately 15 business days before shipping.
In the unlikely event that you need to return an item due to a manufacturer’s defect or your order was sent incorrectly, please notify us at 954 566 1230 or email designcenter@convertohome.com, you will be sent via email a Return Authorization label to send back the item. Subject to inspection and manufacturer’s approval of the returned item, your order will be either shipped back to you as quickly as possible, or a refund will be issued on the seller’s approval.
* SHIPPING POLICY
Free Shipping for covers
We provide standard ground shipping via United States Postal Service when you purchase any cover from our website that amounts to $99 or more and you live within the contiguous USA*.
Please note:
* Shipments to Alaska, Hawaii, Puerto Rico and the USVI are subject to individual rate quotes and orders will not ship until the shipping rate is approved by the customer.
*Shipments going to Canada are subject to individual rate quotes and orders will not ship until the shipping rate is approved by the customer; Any duty, tax and brokerage fees are paid by the receiver.
USPS – Priority Mail 2-7 days
Fed Ex and UPS Regular Ground – 1-5 Days
UPS Next Day Air – Guaranteed Overnight
UPS 2nd Day Air – Guaranteed 2 Day
UPS 3 Day Select – Guaranteed 3 Day
If you need your order expedited and would like to choose a quicker method of shipping, you may do so for an additional charge.
The shipping cost is determined by the weight and dimensions of each individual package and we are therefore unable to show the price on our website for the expedited shipment services.
We will return a shipping quote to you by email or by phone for you to approve. The order will not ship out until you have approved the shipping charges and payment for the shipping has been processed.
You may also contact us by phone at 1 954 566 1230 or email designcenter@convertohome.com.
Before ordering your cover we recommend you order 1 or more fabric samples so you can see and feel the fabric color and quality and ensure that you have made the right selection .
Fabric samples are 8″ x 8″ and are $5 each. A larger sample can be sent for an additional charge and can be requested by contacting us via email.
If you are a designer or working on a large project or if you have any questions regarding any of the fabrics on our website, don’t hesitate to get in touch with us so we can better assist your needs.